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ISO 9001:2015 Quality Management System

Name: ISO 9001:2015 | Konsalting i Priprema za Sertifikaciju
Brand: Akhdar Consulting

Consulting and Certification Preparation

Do you want your company to become more competitive, organized, and compliant with international quality standards?

Our team provides expert support for introducing, preparing, and implementing a quality management system according to the standard SRPS ISO 9001:2015.

From analyzing the current state, through creating necessary documentation, to preparation for certification audits — we guide you through the entire process efficiently and without uncertainty.

No complications. Just results recognized by the market.

What is ISO 9001:2015?

ISO 9001:2015 is an international standard for a quality management system (QMS – Quality Management System) which allows organizations to standardize processes, increase customer satisfaction, and continuously improve operations.

The standard was issued by the International Organization for Standardization (ISO) and adopted in Serbia as SRPS ISO 9001:2015 by the Serbian Institute for Standardization.

ISO 9001:2015 applies to:

● Organizational processes, not a specific product or service
● All types of companies: manufacturing, service, educational, healthcare, IT companies, and others
● Internal organization, aiming to reduce errors and improve user experience

Key elements covered by the standard:

● Process analysis and identification of points where errors or delays occur

● Quality policy and objectives: clearly defined priorities and metrics

● Internal rules and procedures: standardization and responsibilities

● Monitoring and performance measurement of processes

● Employee involvement and training for quality in daily work

● Continuous improvement through PDCA methodology (Plan–Do–Check–Act)

Additional value of the ISO 9001 certificate:

● Allows you to participate in tenders and public procurements

● Increases customer and partner trust

● Helps build a reputation as a professional and responsible company

● Can serve as a foundation for implementing other standards (ISO 14001, ISO 27001...)

Important to know: Certification is conducted by an accredited certification body,independent of the consulting firm. Our task is to prepare you for a successful audit through a practical approach — stress-free and complete.

Why is ISO 9001:2015 important for your company?

The ISO 9001:2015 certificate brings multiple benefits — both for internal organization and market positioning. It’s not just a 'paper', but a system that helps you work more efficiently, with fewer errors and more trust.

✅ Greater trust from clients and partners

The ISO certificate is internationally recognized proof that your company meets high-quality standards. Customers and partners will more easily trust you, knowing you operate under clearly defined procedures.

✅ Advantage in tenders and public procurements

Many companies and institutions require ISO 9001 as a condition for cooperation – especially in public procurements, competitions, and B2B sectors.

✅ Improvement of internal processes

By implementing a quality management system, your company gains clear procedures, responsibilities, and metrics. This means less improvisation, more control, and more stable operations.

✅ Reduction of errors and complaints

The standard encourages a preventive approach – identifying risks, early problem detection, and preventing recurrence.

✅ Compliance with legal requirements

ISO 9001 includes monitoring and fulfilling all applicable legal obligations regarding quality, safety, and responsibility toward clients and employees.

✅ Higher motivation and clarity in the team

Employees better understand their roles and tasks when a clearly documented system is in place — directly affecting motivation, efficiency, and collaboration.

✅ Foundation for further certifications

ISO 9001 is the basis for implementing other standards such as ISO 14001 (environment), ISO 45001 (occupational safety), or ISO 27001 (information security).

✅ Faster adaptation to changes

Thanks to defined internal procedures and a continuous improvement policy, your company adapts more easily to market and regulatory changes.

✅ Strengthening brand and reputation

A certified company is perceived as professional and responsible — directly affecting credibility and competitiveness.

In short:

ISO 9001:2015 helps you become more efficient, organized, and competitive — with clearly defined processes and proven commitment to quality.

Legal framework related to ISO 9001:2015 in Serbia

Implementing a quality management system according to ISO 9001:2015 helps organizations meet a range of legal, regulatory, and contractual requirements related to product, service, and process quality.

Consumer Protection Law

Official Gazette RS, No. 88/2021

Regulates company obligations regarding product and service quality, complaint handling, monitoring consumer satisfaction, and responsibility toward end users.

Product Safety Law

Official Gazette RS, No. 41/2009 and 77/2019

Regulates obligations regarding the placement of products that meet prescribed quality and safety requirements. ISO 9001 helps document and track compliance with these requirements.

Law on Technical Requirements for Products and Conformity Assessment

Official Gazette RS, No. 49/2021

Provides the basis for implementing a quality system through management of technical specifications, internal controls, and conformity assessment processes.

Inspection Supervision Law

Official Gazette RS, No. 36/2015, 44/2018 and 95/2018

Implementing ISO 9001 helps establish a system that facilitates inspections, proves compliance with procedures and records, and minimizes the risk of non-compliance.

Public Procurement Law

In many public procurement procedures, having an ISO 9001 certificate is required as proof of a systematic approach to quality management and business stability.

ISO 9001:2015 allows companies to meet all these legal and contractual obligations through a unified and auditable quality system — bringing organization, traceability, responsibility, and reliability to operations.

Our ISO 9001:2015 consulting process

How we guide you to successful certification

Implementing the ISO 9001:2015 standard doesn’t have to be complicated. With the right partner, every step is clear, structured, and fully tailored to your business. Our goal is not only to 'pass the audit' but to build a quality system that truly works — delivering measurable results.

Unlike template approaches, our system is 100% practical — it works in real conditions and brings measurable benefits.

Average process duration: 30–90 days, depending on business complexity, number of locations, and initial state.

Our 7-step approach:

1. Free initial analysis

● Understanding your business, organizational structure, and customer requirements

● Identification of existing processes and gaps compared to ISO 9001 standard

2. Implementation planning and strategy

● Defining quality system objectives

● Setting realistic deadlines and responsibilities

● Preparing a timeline for all implementation phases

3. Documentation creation and adaptation

● Quality policy and objectives

● Procedures, work instructions, and forms tailored to your workflow

● A system that is actually used — not stored in a drawer

4. System implementation

● Implementing documented processes in daily work

● Assistance in reorganizing information flow and responsibilities within the company

5. Employee training and quality awareness

● Educating key employees on ISO 9001 principles

● Engaging the team in the system not just formally but through practice

6. Internal audit (certification simulation)

● Checking if the system works in practice

● Identifying and correcting deficiencies before the official audit

7. Certification audit and support

● Assistance in selecting an accredited certification body

● Preparation for the audit and support throughout the process

● The certificate is issued for 3 years, with mandatory annual surveillance

Our approach is practical, no templates:

● We develop fully customized systems

● We focus on usefulness and efficiency, not just 'passing the audit'

● We stay with you after certification — for maintenance and further improvements

Schedule a free consultation with our team

You will receive a personalized plan for implementing the ISO 9001:2015 system — no obligation, no templates.

What do you get with our ISO 9001:2015 consulting?

Implementing ISO 9001:2015 can be just about "passing the audit" – or a strategic advantage for your company. Our approach is fully practical: we build a system that truly works, improves processes, and strengthens your market trust.

Here’s what you specifically gain by working with us:

✅ Clearly defined processes and responsibilities

We set up a structure where everyone knows what, when, and how things need to be done. Fewer mistakes, better coordination, more efficient management.

✅ A system that delivers results, not just a certificate

Our ISO 9001 system is not bureaucratic – but a tool that helps you improve quality, customer satisfaction, and internal organization.

✅ Documentation that is used – not collecting dust

We prepare only what you really need: Quality Policy, procedures, forms, and instructions that make sense and have practical use.

✅ Audit without stress and improvisation

We prepare you for everything the audit may bring. You know exactly what the process looks like, what questions to expect, and how to answer them – without panic.

✅ Saving your team’s time and resources

We manage the whole process – from analysis and documentation, to training and internal checks. You focus on your business.

✅ Compliance with customer and market requirements

Many companies require ISO 9001 as a condition for cooperation. With us, you don’t just get it – you use it as an advantage.

✅ Stronger reputation and greater client trust

An ISO 9001 certificate shows that you operate by a system – and a system means order, accountability, and reliability.

✅ Ongoing support and improvements even after certification

We don’t stop with the certificate. We support you in system maintenance, preparation for surveillance audits, changes, and improvements.

Do you want a system that really works – and not one that sits in a drawer?

Schedule a free consultation with our team.

You will receive a concrete plan for ISO 9001 system implementation – 100% tailored to your business, without templates or complications.

Which companies benefit the most from ISO 9001:2015?

ISO 9001:2015 is an international standard applicable to all types of organizations that want to improve the quality of their products or services, enhance processes, and build trust with clients and partners. Regardless of industry, company size, or market – the benefits are concrete, measurable, and long-term.

Manufacturing companies

– Need for repeatable quality and process control – ISO 9001 provides better traceability, fewer errors, and fewer complaints

Construction and infrastructure companies

– Participation in tenders and many stakeholders in the chain – The standard increases control over projects, documentation, and responsibilities

Logistics and transport companies

– Need for consistent service quality and delivery accuracy – ISO 9001 improves workflows, accountability, and performance monitoring

IT and software companies

– Project management, documentation, and client communication – The standard brings structure and increases transparency and delivery quality

Service and consulting sector

– Clients’ expectations for professionalism and standardized services – ISO 9001 confirms process quality and strengthens reputation

Healthcare, education, and public institutions

– Need for procedures, accountability, and quality monitoring – The standard provides organization, control, and compliance with regulatory requirements

Companies aiming to expand to international markets

– ISO 9001 is often a requirement for cooperation with EU and global partners – Certification increases competitiveness in the international environment

Companies looking to attract serious clients or investors

– A certified quality system shows professionalism and stability – Investors recognize ISO 9001 as a sign of trust and lower operational risk

❓ Not sure if ISO 9001:2015 is right for your company?

📩 Contact us for a free potential assessment and an implementation plan proposal – with no obligation.

Most common mistakes when preparing for ISO 9001:2015 certification — and how to avoid them

Many companies enter the certification process with good intentions but face problems because they are unfamiliar with the real requirements of the standard. Below are the most common mistakes — and how we help avoid them:

1. Superficial or template-based documentation

📌 ISO is not bureaucracy – it’s a system that must reflect the real state of the company.

Mistake: using ready-made procedures without adapting them to the specific business.

Our solution: we create documentation tailored to your business model and daily processes.

2. Undefined responsibilities and roles

📌 The certificate requires clearly defined responsibilities and tasks.

Mistake: the system exists “on paper,” but employees don’t know who is responsible for what.

Our solution: we map process flows, define KPIs, and train the team.

3. Incomplete employee training

📌 The ISO system must function throughout the team, not just at the management level.

Mistake: employees are not involved, don’t know what has changed and why.

Our solution: we organize training for all levels — from operational staff to management.

4. Unpreparedness for the certification audit

📌 An audit requires a complete, functional system — not a “last-minute preparation.”

Mistake: the system is formally introduced but not used in practice.

Our solution: we conduct a trial (internal) audit and correct all weaknesses before the certification body arrives.

5. Ignoring preventive approach and risk analysis

📌 ISO 9001:2015 emphasizes prevention and risk management.

Mistake: focusing only on “complaints,” without preventive measures.

Our solution: we help create a risk management plan and mechanisms to prevent problems.

With us, you avoid all these traps. Our goal is not just for you to get the certificate – but to set up a system that truly works in your favor.

What are the risks if a company does not have a quality management system (ISO 9001:2015)?

❌ Low process control and frequent mistakes

● Without standardized procedures, every mistake repeats

● No clear control over product/service quality

● Key processes depend on individuals, not on the system

❌ Complaints and loss of customers

● No mechanism for monitoring and resolving customer dissatisfaction

● Every complaint becomes a crisis instead of a learning opportunity

● Customers lose trust and turn to competitors

❌ Lack of trust from partners and weaker market position

● Without certification, the company may be excluded from tenders and supply chains

● Lack of international standards hinders cooperation with large clients

● Your brand does not reflect professionalism and reliability

❌ Internal chaos and wasted resources

● Employees don’t have clear tasks, roles, and procedures

● Duplicate work, delivery errors, and unclear communication become daily routine

● The company loses time and money due to poor organization

❌ Inability to track and improve business performance

● Without indicators and analysis, there is no basis for strategic decision-making

● Management is “putting out fires” instead of leading the company forward

● The company stagnates and does not know what is blocking its growth

ISO 9001:2015 is not just a formality – it is the foundation of stable, efficient, and sustainable business operations.

Schedule a free risk assessment of your system and find out how to establish quality that brings trust and growth.

FAQ

No, but in practice it is often required – especially in public procurement, international tenders, cooperation with large companies, and exports. In some sectors, such as construction, healthcare, and education, the certificate is a prerequisite for bidding or contracting.

On average, it takes 30 to 90 days, depending on the size of the company, the complexity of processes, and the level of existing documentation. Smaller companies may complete it earlier, while larger organizations usually have a longer and more complex process.

The certificate is issued by an independent, accredited certification body. As consultants, we prepare you for all phases of certification, but we do not issue the certificate ourselves – which guarantees objectivity and impartiality in the evaluation.

No. The certificate is valid for three years, but a surveillance audit is carried out every year to verify compliance. After the three-year period expires, the organization must undergo recertification (reaccreditation).

Absolutely. The standard is applicable and very useful for micro and small businesses as it enables the establishment of clear procedures and structures that support growth and stability. Small teams can implement changes more easily and maintain the system.

No problem – we create the entire system from scratch, including the quality policy, procedures, forms, and all necessary internal documents, fully tailored to your way of working and type of business.

The price depends on several factors: number of employees, number of locations, process complexity, and choice of certification body. Our team provides a free assessment and gives you an exact quote with no obligation.

Yes – if issued by a body accredited according to international standards (e.g. IAF), the certificate is recognized worldwide, including in the EU, USA, UAE, and other international markets.

Not all in the same way, but all employees must understand their role in the quality management system. Training is organized by levels – management, operations, and administration – so that everyone knows how to apply the procedures in practice.

Yes – ISO 9001 does not relate to ownership of the premises, but rather to whether the company has control over its processes and resources. The important thing is to demonstrate that your business operates according to a defined quality system.

No. Certification is always carried out by an accredited independent body. As a consulting team, we provide preparation and implementation of the standard, but we do not conduct the audit – this ensures impartial and professional evaluation.

Yes, of course. We cooperate with several verified and accredited certification bodies in Serbia and abroad, and we will help you choose the one that best fits your industry and budget.

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